FAQ's
Frequently asked questions
Clients often ask questions involving prices, travel policies, timelines for delivery, and other details. We’ve compiled some of the most-asked questions here for you.
We hope you find these answers helpful!
Please contact the studio if you have questions not answered here.
General FAQ's
- Cash (exact change preferred)
- Debit/Credit Cards (availability dependent on location)
No. We focus on what we do best, which is taking great photos.
We leave the printing to the professional photo lab the we have partnered with. Our professional photo lab is proudly Canadian and uses state-of-the-art equipment combined with well over 30 years of experience to produce the highest quality products for our clients.
Yes, all of our staff are fully vaccinated and we do our best at taking the recommended precautions when working with our clients and the public.
The online gallery is a private, password-protected section on my website where your images are uploaded for you, your family and friends to view. It contains a secure shopping cart which allows you to order prints and products online. All you have to do is provide the online code to anyone that you want to view the images.
Our photographers work hard to make sure we capture the best image possible of every athlete we photograph. However, from time to time, our human side happens and eyes may be closed, a subject does not look their best or there may be an error in the printing process.
If you are unhappy with your photo or order, we will do our very best to make it right. We will refund, retake, or remake your photos to correct the problem. Please contact us to discuss how we can make things right.
Absolutely!
We will happily travel, free of charge to most sessions that we schedule, though there are exceptions for remote locations, extreme distances, fares, tolls, session sizes, etc.
Please contact us to discuss your session requirements.
Portrait FAQ's
- Session, location and ordering consultations.
- Access to a private and secure online gallery.
- Images for social media.
- Travel up to 150km round trip.
- The time and talent of the Photographer.
- Creative editing of images, as determined by the Photographer.
- Basic retouching, color correcting and taxes are included in the price. (Additional editing is available at an additional expense to be determined by the Photographer if requested.)
Location fees, licenses, fares, tolls, hair, makeup or other charges are the sole responsibility of the client unless otherwise agreed upon.
Once you have decided on a date and time, we require 50% of the session fee as a retainer and a signed photography contract to reserve your session.
We can usually schedule sessions any day of the week, and at any time of the day. Clients usually book in advance, so scheduling your session as soon as you decide we are the right photographer for you, especially if you are looking for a specific date and/or time.
I would love to help you with this, but the answer is, I am not sure. There are many places that require a permit, but it needs to be arranged by the client, not the photographer. If we try to take pictures in a location that requires a permit, and we don’t have one, they will ask us to leave, and I don’t want that to happen, so it is better to plan ahead!
If you have a question about a location, please let me know and I will help you figure out if a permit is required.
Sports FAQ's
Yes. Click here to order portraits.
Your package information sheet is required.
Please visit our photo day information page for more information.
Please visit our photo day information page for more information.
Please visit our photo day information page for more information.
- Applicable to athletes that missed or were unavailable for their scheduled portrait session.
- $15.00 fee per player to cover reprint costs and shipping charges.
- Paid to the photographer prior to your session.
- Missed photo bookings will only be scheduled AFTER the originally scheduled photo date.
- Missing individuals will NOT be cropped, added or “photo shopped” into the team photo.
Please Note: Dates, locations and times of availability are not guaranteed and are subject to change. Please contact us early should you need to book a missed photo session.
- Applicable to teams that missed or were unavailable for their scheduled portrait session.
- One complimentary session for teams unable to make their scheduled photo time.
- $150 fee for multiple re-bookings by a team.
- Will only be scheduled AFTER the originally scheduled photo date.
- Missing individuals will NOT be cropped, added or “photo shopped” into the team photo.
Please Note: Dates, locations and times of availability are not guaranteed and are subject to change. Please contact us early should you need to book a missed photo session.
- Applied if half or more teams request a reschedule.
$250 fee charged to the community. - Another session will be booked for all remaining teams/groups.
- Applied if the entire photo session rescheduled or cancelled within 14 days of original date.
$75 per hour times the number of hours required to photograph all of the teams. - Charged to the community/club.
Please Note: Dates, locations and times of availability are not guaranteed and are subject to change. Please contact us early should you need to book a missed photo session.
Our photographers work hard to make sure we capture the best image possible of every athlete we photograph. However, from time to time, our human side happens and eyes may be closed, a subject does not look their best or there may be an error in the printing process.
If you are unhappy with your photo or order, we will do our very best to make it right. We will refund, retake, or remake your photos to correct the problem. Please contact us to discuss how we can make things right.
Wedding FAQ's
- Session, location and ordering consultations.
- Access to a private and secure online gallery.
- Images for social media.
- Travel up to 250km round trip.
- The time and talent of the Photographer.
- Creative editing of images, as determined by the Photographer.
- Basic retouching, color correcting and taxes are included in the price. (Additional editing is available at an additional expense to be determined by the Photographer if requested.)
- A printed preview album (included with most sessions.)
- A print credit for ordering photos of your favourite images. (included with most sessions)
Location fees, licenses, fares, tolls, hair, makeup or other charges are the sole responsibility of the client unless otherwise agreed upon.
I would love to help you with this, but the answer is, I am not sure. There are many places that require a permit, but it needs to be arranged by the client, not the photographer. If we try to take pictures in a location that requires a permit, and we don’t have one, they will ask us to leave, and I don’t want that to happen, so it is better to plan ahead!
If you have a question about a location, please let me know and I will help you figure out if a permit is required.
I recommend reserving your wedding date as soon as you decide we are the right wedding photographer for you. Booking early has the benefit of providing you with the ease of mind of having secured your preferred photographer, so you’ll have one less thing to worry about.
Yes.
We have done sessions out of country, and they are tons of fun!
The benefit to you, is that we will have established a connection and understanding here, and that will put you more at ease during your destination wedding. Plus, we are easy to get in touch with once you are back home.
Please contact us to discuss your plans further.
